Two years of coverage. Ninety days to fall in love.
Every AURA mask carries a 2-year limited warranty and a 90-day money-back guarantee — supported by a real, US-based team that replies within 24 hours.
2-YEARWarranty
90-DAYMoney Back
Your coverage, day by day
01
Day 1Coverage beginsWarranty and guarantee start automatically on your purchase date — from any channel.
Day 90Money-back windowFull refund available any time in your first 90 days. No restocking fees.
Year 2Warranty runs onDefects, LED and battery faults stay covered for a full 2 years.
What the warranty covers
02
Covered
Not covered
Manufacturing defects
Accidental, physical, or liquid damage
LED module failures
Misuse or use outside the manual
Battery and charging faults
Normal cosmetic wear (marks, discoloration)
Faulty electronic components
Devices opened or serviced by non-RIVATA parties
Making a claim takes minutes
03
1
Email us
Write to support@getrivata.com with your order number — from getrivata.com, Amazon, or TikTok Shop.
2
Show us the issue
Attach a photo or short video of the defect. It helps us resolve most claims on the first reply.
3
We make it right
Our US-based team replies within 24 hours and arranges your free repair or replacement.
90DAYS
Love it, or it's on us.
If your AURA mask isn't part of your ritual within 90 days, return it for a full refund — no restocking fees, no awkward questions.
Common questions
04
Do I have to register to be covered?
No — your coverage starts automatically on your purchase date. Registering simply confirms your details with us and unlocks priority service, so claims move faster.
I bought my mask on Amazon or TikTok Shop. Am I covered?
Yes. The full 2-year warranty and 90-day guarantee apply to every authorized channel — getrivata.com, Amazon, and TikTok Shop. Just keep your order ID.
What counts as proof of purchase?
Your order number or order confirmation email from any authorized channel. If you can't find it, email support@getrivata.com and we'll help you track it down.
Is the battery covered?
Yes — battery and charging faults are covered for the full 2 years, alongside LED modules and all electronic components.
Who pays for shipping on a warranty claim?
If your claim is approved, the repair or replacement is free — including shipping the replacement to you. Our team will confirm the details for your specific case when you write in.
Warranty Registration
Activate your Care Promise
30 seconds now, faster service later. Your coverage applies either way — registering just puts your details on file for priority handling.
🎁Your welcome gift is unlocked. Register your AURA below and tell us where to ship it — it's on us.
✓
You're covered.
Your AURA is registered. Keep an eye on your inbox — your confirmation is on the way.
This limited warranty is in addition to, and does not affect, any rights you may have under applicable consumer law.
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