Warranty & Registration
RIVATA Care Promise
Your glow, guaranteed.
Every AURA mask is backed by a 2-year limited warranty and a 90-day money-back guarantee. Register in 30 seconds to activate your coverage.
Defects, LED & battery faults — repaired or replaced free.
Not satisfied? Full refund — no restocking fees.
Real people, typically replying within a day.
2-Year Limited Warranty
Coverage runs 2 years from the date of purchase. If a covered issue arises, we repair or replace your device at no cost to you.
What's covered
- Manufacturing defects
- LED module failures
- Battery and charging faults
- Faulty electronic components
What's not covered
- Accidental, physical, or liquid damage
- Misuse or use outside the manual
- Normal cosmetic wear (marks, discoloration)
- Devices opened or serviced by non-RIVATA parties
How to make a claim
Write to support@getrivata.com with your order number.
Add a photo or short video of the defect — it helps us resolve it faster.
Our US-based team replies within 24 hours and arranges a repair or replacement.
90-Day Money-Back Guarantee
Not in love with your results? Return your mask within 90 days of purchase for a full refund — no restocking fees, no hassle.
Activate your warranty
Registering confirms your coverage and unlocks priority service. Your warranty applies whether or not you register — this just helps us serve you faster.
This limited warranty is in addition to, and does not affect, any rights you may have under applicable consumer law.